Why is quality management important

Quality of a product can be measured in terms of performance, reliability and durability. Quality is a crucial parameter which differentiates an organization from its competitors. Quality management tools ensure changes in the systems and processes which eventually result in superior quality products and services.

Quality management methods such as Total Quality management or Six Sigma have a common goal - to deliver a high quality product. Quality management is essential to create superior quality products which not only meet but also exceed customer satisfaction. Customers need to be satisfied with your brand. Business marketers are successful only when they emphasize on quality rather than quantity.

Quality products ensure that you survive the cut throat competition with a smile. Quality management is essential for customer satisfaction which eventually leads to customer loyalty. How do you think businesses run? Author Recent Posts. Laszeray Technology. Latest posts by Laszeray Technology see all. Search for:. With clear standards and processes in place, a business can expect to see an increase in productivity efforts and quality outputs. A growing business needs to support its existing employees to reduce turnover of staff and promote a healthy workplace.

Read our blog on increasing productivity with a mentally healthy workplace. One of the key benefits of implementing a quality management system is your business has a clear customer service system and process so your team can ensure your customers are thrilled with the work being produced.

With a quality management system, your business has the systems and procedures in place to win new customers, keep existing customers happy, and effectively communicate and manage potentially unhappy customers.

It can seem like a daunting process to set up, but a growing business needs to invest time and resources into developing these procedures to ensure a smooth process as they scale up. BusinessBasics offer policy and procedure development services , as well as management consulting services , to help growing businesses succeed. Contact our team today for more information on how we can help you implement a quality management system.

What is this? Efficiency means doing the things right. It is an important term in management, and all the executives must take it into account. Effectiveness is about doing the right things. These two important terms are also tools in management, if they are correctly measured and monitor. The ISO standard requires establishing methods to measure the effectiveness and efficiency of each process and to apply these measures to determine the effectiveness and efficiency of each process.

Conclusion What have we demonstrated above? Constanta, Romania Februarie 7, Angela Gurau Engineer, specialized in "Automation and computers", Automation Faculty, Polytechnic University of Bucharest, year of graduation Over 20 years of engineering practice in various areas and on all levels, from trainee engineer to general manager. You are here Home » Why is Quality so important for an organization? I do not intend to present here this history; but I can summarize it: Until the new revision of the standards are developed in September , the current standard ISO is available, and it provides the framework for how a company sets designed and implemented the Quality Management System that will meet their needs.

But it is not the single one … there are actually, eight quality management principles and any organization must take these into account: Customer focus Leadership Involvement of people Process approach System approach to management Continual improvement Factual approach to decision making Mutually beneficial supplier relationships Every principle from the above list has its own importance.

If an organization wants to deliver quality products and services, it must implement the requirements of the ISO standard. ISO family of standards relates to how an organization works and not directly to the results of this operation; refers to processes not directly to products as a result of these processes.

If the requirements of ISO standards are correctly applied and whether quality management principles are respected, then the quality management system will help the organization to: increased competitiveness improving outcomes, processes, products reducing costs In the new business environment, no organization should neglect "quality", and implementing a quality management system will become similar to implementing a business management system.

Constanta, Romania Februarie 7, Angela Gurau Engineer, specialized in "Automation and computers", Automation Faculty, Polytechnic University of Bucharest, year of graduation Over 20 years of engineering practice in various areas and on all levels, from trainee engineer to general manager.